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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Hostplus, a prominent Australian superannuation fund, has announced the extension of its group insurance partnership with MetLife Australia until June 2028. This collaboration, which began in 2013, aims to provide comprehensive insurance coverage to Hostplus members, including Death, Total and Permanent Disablement (TPD), and Income Protection insurance. - read more
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly released the Life Insurance Claims and Disputes Statistics publication, covering the period from January 1, 2025, to December 31, 2025. This comprehensive report offers valuable insights into the performance of the Australian life insurance industry over the past year. - read more
Money magazine has announced its 2026 Life Insurance Awards, with TAL being named Life Insurer of the Year across both group and direct insurance categories. This prestigious recognition underscores TAL's commitment to providing exceptional life insurance services to Australians. - read more
The Australian Senate has recently passed legislation that prohibits life insurers from using genetic test results in their underwriting processes. This landmark decision aims to protect consumers from potential discrimination based on their genetic information and to ensure fairness in the assessment of life insurance policies. - read more
When it comes to life insurance, understanding the terminology is crucial for anyone looking to secure their family's financial future. Unfortunately, life insurance can often seem like a confusing maze of complex terms and legal jargon. - read more
Life insurance is a financial product designed to provide peace of mind by ensuring that your loved ones are financially secure even in your absence. It offers a safety net, paying out a sum of money upon the policyholder's death or, in some cases, after a set period. This payout can help cover expenses such as mortgage payments, children's education, or day-to-day living expenses, thereby maintaining family stability during difficult times. - read more
Buy/sell agreements are crucial tools in business planning, designed to outline the process for transferring business ownership when a significant event occurs, such as the death, retirement, or incapacitation of an owner. These agreements ensure a smooth transition by predetermining the terms of sale and purchase among co-owners or with an outside party. - read more
Key person insurance is a vital component of any comprehensive business strategy. Essentially, it is a type of life or disability insurance that a company takes out on its most valuable employees—those who significantly contribute to the company’s success. In the unfortunate event that such a pivotal team member can no longer perform their duties, this insurance provides the business with financial stability, allowing it to navigate the aftermath with greater ease. - read more
Knowledgebase
Umbrella Policy: An additional insurance policy that provides extra liability coverage beyond the limits of the insured's primary policies.
