Whether you’d like to explore Compare Life Insurance options, request a quote from a participating insurance broker, or learn more about our referral services, we’re here to assist. You can start your enquiry online and request a referral to a participating insurance broker to discuss your requirements and, where applicable, available options.
We also value your feedback and suggestions - they help us continually improve the Compare Life Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments or complaints about our website or referral service, please use our online contact form so we can direct your enquiry to the appropriate department.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to participating brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website and need assistance identifying or contacting the broker or provider to whom your enquiry was referred, you may contact us and we will check our referral records. Where appropriate, we can also forward your request to the relevant participating broker or provider so they can respond to you directly.
Please do not include sensitive personal or financial information in the contact form, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to identify your original enquiry.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
f you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request and, where applicable, refer you to a licensed professional.
You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
A recent Queensland Court of Appeal decision has put fresh attention on how work-hours conditions operate in total and permanent disablement insurance, particularly where cover is held through a superannuation fund. In AIA Australia Ltd v Kelly-Stevens, delivered on 30 October 2026, the court dismissed an insurer appeal after a claim was rejected because the insured member had not continuously worked at least 15 hours a week in the three months before disablement. - read more
Australia’s new genetic testing protections are now in force, marking one of the more practical changes to life insurance underwriting in recent years. From 8 October 2026, life insurers are restricted from asking for, soliciting or using protected genetic testing information when assessing new life insurance policies or variations to existing cover. - read more
The latest life insurance claims and disputes data from Australia’s regulators is a useful reminder that buying cover is not just about finding the lowest premium. For households comparing policies, the more important question is whether the cover is likely to work as expected at claim time. - read more
Australia’s tougher operational risk regime is sharpening the focus on how life insurers manage the systems, partners and processes that sit behind every policy. APRA’s CPS 230 standard requires regulated insurers to identify critical operations, set clear disruption tolerances and strengthen oversight of material service providers. For customers, this is not just a back-office compliance story. - read more
Life insurance premiums can vary widely between people and policies. This guide explains common factors that may influence the cost of cover in Australia, including age, health, smoking status, occupation, cover amount and premium structure. - read more
Life insurance is a financial product designed to provide peace of mind by ensuring that your loved ones are financially secure even in your absence. It offers a safety net, paying out a sum of money upon the policyholder's death or, in some cases, after a set period. This payout can help cover expenses such as mortgage payments, children's education, or day-to-day living expenses, thereby maintaining family stability during difficult times. - read more
Life insurance through superannuation and life insurance held outside super can both provide financial protection, but they work differently. This guide explains the main differences in ownership, premiums, beneficiaries, tax, claims and flexibility for Australian workers and families. - read more
Buy/sell agreements are crucial tools in business planning, designed to outline the process for transferring business ownership when a significant event occurs, such as the death, retirement, or incapacitation of an owner. These agreements ensure a smooth transition by predetermining the terms of sale and purchase among co-owners or with an outside party. - read more
Knowledgebase
Insurance Policy Excess: The amount you will have to contribute when you make a claim.
