Compare Life Insurance :: News
SHARE

Share this news item!

APRA and ASIC Publish December 2025 Life Insurance Claims and Disputes Data

Insights into the Australian Life Insurance Industry's Performance in 2025

APRA and ASIC Publish December 2025 Life Insurance Claims and Disputes Data?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly released the Life Insurance Claims and Disputes Statistics publication, covering the period from January 1, 2025, to December 31, 2025.
This comprehensive report offers valuable insights into the performance of the Australian life insurance industry over the past year.

The publication presents key industry and entity-level claims and disputes outcomes for 13 Australian life insurers writing direct business, excluding reinsurance. It provides a detailed analysis of claims acceptance rates, the time taken to pay claims, the number of disputes, and policy cancellation rates.

In conjunction with this release, ASIC's MoneySmart Life insurance claims comparison tool has been updated with the latest data. This online resource allows consumers to compare insurers across various cover types and distribution channels, facilitating informed decision-making when selecting life insurance products.

For policyholders and potential customers, this data serves as a crucial resource to assess the reliability and performance of life insurers in Australia. It highlights the importance of transparency and accountability within the industry, ensuring that consumers can make informed choices about their life insurance coverage.

As the life insurance sector continues to evolve, such publications play a vital role in maintaining trust and confidence among consumers. They also provide insurers with valuable feedback to improve their services and address any areas of concern identified through claims and disputes data.

Published:Thursday, 7th May 2026
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Hostplus and MetLife Australia Strengthen Ties with Extended Partnership
Hostplus and MetLife Australia Strengthen Ties with Extended Partnership
07 May 2026: Paige Estritori
Hostplus, a prominent Australian superannuation fund, has announced the extension of its group insurance partnership with MetLife Australia until June 2028. This collaboration, which began in 2013, aims to provide comprehensive insurance coverage to Hostplus members, including Death, Total and Permanent Disablement (TPD), and Income Protection insurance. - read more
APRA and ASIC Publish December 2025 Life Insurance Claims and Disputes Data
APRA and ASIC Publish December 2025 Life Insurance Claims and Disputes Data
07 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly released the Life Insurance Claims and Disputes Statistics publication, covering the period from January 1, 2025, to December 31, 2025. This comprehensive report offers valuable insights into the performance of the Australian life insurance industry over the past year. - read more
TAL Recognized as 2026 Life Insurer of the Year by Money Magazine
TAL Recognized as 2026 Life Insurer of the Year by Money Magazine
07 May 2026: Paige Estritori
Money magazine has announced its 2026 Life Insurance Awards, with TAL being named Life Insurer of the Year across both group and direct insurance categories. This prestigious recognition underscores TAL's commitment to providing exceptional life insurance services to Australians. - read more
Australian Senate Prohibits Use of Genetic Test Results in Life Insurance Underwriting
Australian Senate Prohibits Use of Genetic Test Results in Life Insurance Underwriting
29 Apr 2026: Paige Estritori
The Australian Senate has recently passed legislation that prohibits life insurers from using genetic test results in their underwriting processes. This landmark decision aims to protect consumers from potential discrimination based on their genetic information and to ensure fairness in the assessment of life insurance policies. - read more


Life Insurance Articles

How Buy/Sell Agreements Use Life Insurance to Secure Your Business
How Buy/Sell Agreements Use Life Insurance to Secure Your Business
Buy/sell agreements are crucial tools in business planning, designed to outline the process for transferring business ownership when a significant event occurs, such as the death, retirement, or incapacitation of an owner. These agreements ensure a smooth transition by predetermining the terms of sale and purchase among co-owners or with an outside party. - read more
Why Life Insurance Matters: Securing Your Family's Financial Future
Why Life Insurance Matters: Securing Your Family's Financial Future
Life insurance is a financial product designed to provide peace of mind by ensuring that your loved ones are financially secure even in your absence. It offers a safety net, paying out a sum of money upon the policyholder's death or, in some cases, after a set period. This payout can help cover expenses such as mortgage payments, children's education, or day-to-day living expenses, thereby maintaining family stability during difficult times. - read more
What Does It All Mean? Navigating Life Insurance Terminology
What Does It All Mean? Navigating Life Insurance Terminology
When it comes to life insurance, understanding the terminology is crucial for anyone looking to secure their family's financial future. Unfortunately, life insurance can often seem like a confusing maze of complex terms and legal jargon. - read more
Key Person Insurance: Why Every Business Needs It
Key Person Insurance: Why Every Business Needs It
Key person insurance is a vital component of any comprehensive business strategy. Essentially, it is a type of life or disability insurance that a company takes out on its most valuable employees—those who significantly contribute to the company’s success. In the unfortunate event that such a pivotal team member can no longer perform their duties, this insurance provides the business with financial stability, allowing it to navigate the aftermath with greater ease. - read more

Knowledgebase
Deductible:
The amount you must pay out-of-pocket for expenses before your insurance company covers the remaining costs.